Frequently Asked Questions

We accept credit and debit cards, including Visa, Mastercard, JCB and American Express, plus Apple Pay, Google Pay, Alipay and WeChat Pay. Cash on delivery is also available. Online payments are processed securely at the time of purchase.

Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your delivery.

Yes, gift wrapping is available for a small fee. Select this option at checkout.

Yes, we offer worldwide shipping to most countries. Delivery times and costs vary depending on your location and selected shipping method.

If your item arrives defective or damaged, please contact us within 7 days of receiving your order. For non-defective items, returns are accepted within 30 days of purchase, provided items are unused with original packaging. For full details, please see our Exchange & Return Policy.

For hygiene and safety reasons, worn items, items showing signs of use, and customized or made-to-order products are not eligible for return or exchange.

For defective or damaged items, we cover all return costs. For non-defective returns, shipping costs are the responsibility of the customer unless the return is due to our error.

We offer a curated selection of handcrafted pieces and carefully sourced designs. Full details are provided on each product page.

Yes, all prices displayed on our website include applicable taxes.